Required skills

literacy skills sufficient to accurately interpret seating and ticketing information

numeracy skills sufficient to calculate numbers of seats advise on pricing information

Required knowledge

information systems used by venues in relation to seating and ticketing

product knowledge of venue facilities seating layout and prices as appropriate to the organisation

product knowledge of venue performancessessionsevents times as appropriate to the organisation

broad understanding of the different types and styles of performancessessionsevents as appropriate to the organisation or industry sector

special facilities and services available to people with special needs

procedures and systems for determining availability of tickets

ticket issuing systems as appropriate to the organisation

payment refund and exchange policy and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The following evidence is critical to the judgement of competence in this unit

ability to access appropriate information on venue facilities and all operational aspects of the performancesessionevent times prices ticketing categories

provision of accurate seating and ticketing advice and issuance of tickets within industryrealistic timeframes

ability to provide information and advice which matches customer needs and requests

Context of and specific resources for assessment

The assessment context must provide for

practical demonstration of skills in providing information for multiple ticketing products to meet varying customer needs

processing requests within typical workplace time constraints eg serving a physical or telephone queue of customers waiting to access seating and ticketing information

interaction with and involvement of a customer group to whom information and advice can be provided

Method of assessment

Assessment may incorporate a range of methods to assess practical skills and the application of essential underpinning knowledge and might include

direct observation of the candidate providing information and advice and issuing tickets

case studies to assess ability to match product to customer needsrequests

review of documentation information manuals or notes kept by the candidate

written or oral questions and tests to assess knowledge of information sources and actual knowledge of venues ticketing products and prices

review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

Assessment methods should closely reflect workplace demands and the needs of particular groups eg people with disabilities and people who may have literacy or numeracy difficulties such as speakers of languages other than English remote communities and those with interrupted schooling

Guidance information for assessment

Assessment of this unit requires access to

typical industry information storage systems for venue ticketing and performancesessionevent information

ticketspasses

Sources for current and accurate information on venue/s, facilities, seating and performances/sessions/events may include:

Aspects of venue seating and ticketing include:

Customers with special needs may require:

Customers with special needs may include:

Storage of information may include:

Tickets may be issued:

Seating and ticket advice may be provided by:

Selection of seats may take into account:

Required equipment and materials may include:

Advising on and issuing tickets may take place:

Ticketing software systems may include: